FAQ about our products, shipping, warranty and install

Products

Are your batteries new and tested ?

All of our batteries are tested before they leave to assure the product: Holds charge and functions correctly.

Are these OEM or Knock offs ?

No, All of our batteries come from the same manufacturer as the original, they are upgraded, not a off brand warehouse somewhere who makes knock offs, put the battery that was designed in your remote/

What if i get a bad battery ?

All of our batteries are charged, tested to assure they work, if for some reason you got a bad one; our service techs will get you the product and service you need!

Shipping

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I'm in the states, do i get free shipping ?

All of the states get’s free shipping

I have a APO or other address, still free ?

We only offer free shipping to the continental United States including Hawaii and Alaska, any other address not within these will have additional fee’s through USPS.

How about shipping internationally ?

We ship internationally all the time, just send us an email with your info and we will get you the best price from USPS.

Do you use FedEx, UPS or other carriers ?

To assure you the best price and shipping, we use USPS as they have a great shipping success rate but yes we can ship to other carriers but we charge extra since their fee’s are higher.

Warranty

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How does the Life Time warranty work ?

As long as the battery is being made and we have them in stock we will replace the battery for the life of you own the remote, shipping is paid through the customer.

How long does the warranty take

We know you need your remote so we will get you another one out ASAP as soon as we get the old one back.

Why do you do the Life Time warranty, are you guys crazy ?

Not crazy at all, we just like to treat customers right.

Installation

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Do you offer instructions to install the battery ?

We have instructions and soon a Video…Free of charge.

Can you guys install in for me ?

Sure! wew know sometimes it’s good to have someone who knows these remotes do the work for you so we offer a service to swap the battery out for you, the fee for any remote with battery is $23USD.